Interpersonal Skills

Background:

The term “interpersonal skills” is used often in business contexts to refer to the measure of a person’s ability to operate within business organizations through social communication and interactions. Interpersonal skills are how people relate to one another. Having positive interpersonal skills increases the productivity in the organization since the number of conflicts is reduced.

Interpersonal skills involve using communication skills effectively. As well as using skills such as active listening and tone of voice, they include delegation and leadership. It is how well you communicate with someone and how well you behave or carry yourself.

Duration

2 Days

Content

  •   Interpersonal Skills – what and why
  •   Basic Interpersonal Communication Skills
  •   Social Skills
  •   Soft Skills
  •   Emotional Intelligence Quotient
  •   The Johari Window Model
  •   Understanding the use of body language
  •   Transactional Analysis – learning the secret games people play
  •   Active listening
  •   Hofstede’s Cultural Dimension – understanding values around the world

Benefits

  •   Better teamwork
  •   Increased productivity
  •   Improved employee morale
  •   Better work culture

Who should attend?

  •   Managers who are responsible for key results
  •   Employees who are to be future leaders/ managers