Emotional Intelligence for Organizational Excellence

Background:

A person’s soft skill Emotional Intelligence Quotient is an important part of their individual contribution to the success of an organization. Particularly those organizations dealing with customers face-to-face are generally more successful if they train their staff to use these skills. EI are how people relate to one another. Having positive interpersonal skills increases the productivity in the organization since the number of conflicts is reduced. Emotional Intelligence involve using communication skills effectively as well as using skills such as active listening and tone of voice, they include delegation and leadership. It is how well you communicate with someone and how well you behave or carry yourself. Competencies like stress management, assertiveness skills, empathy, and Political/social acumen are critical success factors that should not be dismissed, and have a direct impact on the bottom line. Successful organizations in the future will be those that grow their people without standing EQ. The future will belong to those who have excellent relationship skills. Human capital will then truly leverage corporate performance through people, pride and profits

Duration

2 Days

Content

  •   Emotional Intelligence – an understanding
  •   Why Emotional Intelligence skills imperative for an organization
  •   Measurement of level of Emotional Intelligence
  •   EI Competencies that Correlate to Workplace Success – Intrapersonal,
  •   Interpersonal, Adaptability, General Mood
  •   Enhancing Emotional Intelligence competencies

Benefits

  •   Better teamwork
  •   Increased productivity
  •   Improved employee morale
  •   Better work culture

Who should attend?

  •   Managers who are responsible for key results
  •   Employees who are to be future leaders/ managers