Assertiveness is a learnt behavior that many people do not find easy. Assertiveness is defined as a form of behavior characterized by a confident declaration or affirmation of a statement without need of proof; this affirms the person’s rights or point of view without either aggressively threatening the rights of another (assuming a position of dominance) or submissively permitting another to ignore or deny one’s rights or point of view.
Our highly interactive Training provides the opportunity to learn and practice assertive skills and techniques that really work in challenging situations. This training is designed to help build confidence by showing delegates how to employ assertive rather than passive or aggressive behavior.
- Defining assertiveness
- Understanding behavioral drivers
- Assertive communication – words and phrases, voice tone, pace and pitch
- Types of assertive behavior
- Saying ‘no’ with confidence and without feeling guilty
- Dealing with negative feelings, defensive behavior and difficult situations
- Making requests positively and confidently
- The power of assertive questioning
- Giving and receiving feedback
By the end of training delegates will be able to:
- Describe assertive and non-assertive behavior
- Identify their own behavioral preferences
- Demonstrate how to be assertive in a range of real-life situations
- Employ assertive techniques including questioning, listening and saying ‘no’
- Respond appropriately to aggressive and other nonassertive behavior
Who should attend?
- This course will benefit anyone who wishes to improve their working relationships by being more assertive
- It will be particularly useful for those who regularly encounter conflict with colleagues, staff or managers or find it difficult to put forward their point of view.