Total Organizational Excellence


Total Organizational Excellence is a description of the culture, attitude and organization of a company that aims to provide, and continue to primarily satisfy its customers as well as the other key stakeholders of an organization. Total Quality Management (TQM) is one of most important aspect of organizational excellence. TQM is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. TQM places strong focus on process measurement and controls as means of continuous improvement. The culture requires quality in all aspects of the company’s operations, with things being done right first time, and defects and waste eradicated from operations. Overall organizational excellence cannot be achieved only by achieving quality excellence, it requires excellence in environmental and ethical performance of the organization.


2 Days


  •   Excellence – Perspective
  •   Evolution of Quality
  •   QMS – Overview and Benefits
  •   8 Management Principles
  •   Process Approach
  •   PDCA Model
  •   7 Steps for Successful Implementation of a QMS
  •   Steps to overcome the challenges and making part of the culture of the organization
  •   Total Quality Management
    •   Quality Toolkit (Kaizen, 5S, Quality Circles, Lean Management,
      •   TPM, 7 QC Tools, 7 Management Tools, QFD, FMEA, Business
      •   Process Management, Problem Solving Process, Process
      •   Improvement Process)
    •   Quality Objectives and Changes
    •   Excellence Models – Malcolm Baldrige, EFQM, CII-Exim Excellence, COPC
    •   Management beliefs, behaviours, value and philosophy
    •   Quality Implementation Strategies
    •   Review Strategies
    •   Feedback/Audit
    •   Self Assessment Models
  •   Sustainability Management
  •   Economic Perspective
  •   Environment Perspective
  •   Ethics Perspective


  •   Effective implementation of Quality excellence methodologies & tools
  •   Enhanced customer satisfaction
  •   Enhanced personal and organizational performance
  •   Better work culture

Who should attend?

  •   All managers of key processes
  •   Employees who are involved in key processes