Benchmarking is the process of identifying “best practice” in relation to both products (including) and the processes by which those products are created and delivered. The search for “best practice” can take place both inside a particular industry, and also in other industries. The objective of benchmarking is to understand and evaluate the current position of a business or organization in relation to “best practice” and to identify areas and means of performance improvement. In this way benchmarking helps explain the processes behind excellent performance. When the lessons learnt from a benchmarking exercise are applied appropriately, they facilitate improved performance in critical functions within an organization or in key areas of the business environment. Benchmarking as an improvement tool is increasingly being used by organizations


2 Days


  •   Understanding the concept of Benchmarking
  •   Benefits of Benchmarking
  •   Global Reach
  •   Definitions, Types, Examples
  •   Benchmarking Process
  •   What to Benchmark
  •   Whom to Benchmark
  •   Information Sources
  •   Management Considerations


  •   Improve customer satisfaction
  •   Accelerate the rate of change
  •   Reduced costs
  •   Increased profitability
  •   Increased productivity
  •   Better way of working

Who should attend?

  •   Managers who are responsible for key results
  •   Employees who are to be future leaders/ managers