The ISO 20000-1 standard establishes a set of requirements for organizations to establish, implement, maintain, and continuously improve a service management system (SMS).

Organizations can use the guidance in this standard as a framework for managing SMS effectively. ISO 20000-1 (Service Management System Requirements) and ISO 20000-10 (Concepts and Vocabulary) were updated in September 2018 to address evolving needs and challenges in IT service management delivery.

 

Who Should Apply for ISO/IEC 20000-1 (IT)? 

All service providers, large or small, in IT services, facilities management, and business services wanting to ensure their services' quality should get ISO/IEC 2000-1. The ISO 20000-1 helps ensure services that adapt to the changing service delivery system. 

 

The Benefits of ISO 20000-1

  • • Get Globally recognized Certification 
  • • Enhanced customer satisfaction
  • • Quality service delivery 
  • • Better Understanding of business responsibilities and goals
  • • Ability to manage and protect the organization, assets, stakeholders, and management 
  • • Reduced number of incidents
  • • Risk incident management 
  • • Improving organization reliability 
  • • Quick response times with minimal disruptions to IT service

 

How Can QACA Help You?

A Quality Austria Central Asia certificate verifies that internal corporate processes have been checked and are in compliance with the relevant standard for ISO 20000-1. In addition, our certified certification body conducts audits that follow the ISO 20000-1.

You can request a certificate from us to evaluate your organization's performance based on ISO 20000-1.

Related Certificates

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MSME Sustainable (ZED) Certification is an extensive drive to create awareness amongst MSMEs about Zero Defect Zero Effect (ZED) practices and motivate and incentivize them for ZED Certification while also encouraging them to become MSME Champions.

Objective:

The ZED Certification envisages the promotion of Zero Defect Zero Effect (ZED) practices amongst MSMEs so as to:

  • • Encourage and enable MSMEs for manufacturing quality products using the latest technology, and tools & to constantly upgrade their processes for the achievement of high quality and high productivity with the least effect on the environment
  • • Develop an Ecosystem for ZED Manufacturing in MSMEs, for enhancing competitiveness and enabling exports
  • • Promote the adoption of ZED practices and recognize the efforts of successful MSMEs
  • • Encourage MSMEs to achieve higher ZED Certification levels through graded incentives
  • • Increase public awareness on demanding Zero Defect and Zero Effect products through the MSME Sustainable (ZED) Certification
  • • Identify areas to improve upon, thereby assisting the Government in policy decisions and investment prioritization
  • • Quality Austria Central Asia is an approved Assessment agency for ZED Certification authorized by the ZED Division of Quality Council of India (QCI). Quality Austria Central Asia has been carrying out ZED certification audits since the inception of the scheme.

MSMEs can apply for certification at any of the following three levels:

  • • Certification Level 1: BRONZE (5 Parameters)
  • • Certification Level 2: SILVER (14 Parameters)
  • • Certification Level 3: GOLD (20 Parameters)

Eligibility:

All MSMEs registered with the UDYAM registration portal (of the MoMSME) will be eligible to participate in MSME Sustainable (ZED) Certification and avail of related benefits/incentives.

Process:

Registration > ZED Pledge > Zed Certification Level selection > Document Upload & Verification > Closures of Gaps > Issuance of Certificate.

To Register: Complete the registration form: https://forms.gle/2WTzPntRHSGPhb4c9

Certification Fees:

Refer discount on certification fees up to 100%

  • • Certification Level 1: BRONZE (5 Parameters) – INR 10,000
  • • Certification Level 2: SILVER (14 Parameters) – INR 40,000
  • • Certification Level 3: GOLD (20 Parameters) – INR 90,000

Incentives:

  • • MSMEs will be given financial assistance/ subsidy for obtaining a ZED Certification Level.
  • • An MSME unit will get a subsidy as per the following structure, on the cost of certification:
  1. Micro Enterprises: 80%
  2. Small Enterprises: 60%
  3. Medium Enterprises: 50%
  • • There will be an additional subsidy of 10% for the MSMEs owned by Women/SC/ST Entrepreneurs OR MSMEs in NER/ Himalayan/LWE / Island territories / aspirational districts.
  • • In addition to the above, there will be an additional subsidy of 5% for MSMEs which are also a part of the SFURTI OR Micro & Small Enterprises - Cluster Development Programme (MSE-CDP) of the Ministry.

A limited-purpose joining reward of Rs.10,000/- will be offered to each MSME once they take the ZED Pledge which needs to be utilized within a defined time period for the purpose defined as per the following modalities:

  1. This joining reward may be used by an applicant MSME only once while applying for a ZED Certification (Bronze, Silver, and Gold).
  2. If the joining reward is used for any Certification, then the cost of the reward will be first deducted from the cost of Certification and then the Subsidy may apply if applicable. For example, if an MSME uses the reward for applying for Bronze Certification, the effective cost to MSME becomes zero, while in case an MSME applies for the Silver or Gold Certification, the reward amount will be adjusted in the Certification Cost and the subsidy will apply on the balance amount as per the type of the MSME (Micro, Small or Medium).
  3. This joining reward will be valid only for 1 year after taking the ZED Pledge.

Some of the Benefits of ZED Certification:

  • • Access to Digital MSME Subscription
  • • International Cooperation (IC) Scheme
  • • Stall Charges are subject to a maximum of Rs.3.50 lakh or actual rent paid, whichever is lower
  • • Economy class airfare is subject to a maximum of Rs. 1.75 lakh or actual fare paid, whichever is lower
  • • Financial Institution Incentives (Processing Fees Waiver – up to 0.5%, Interest Rate Waiver – up to 1%)
  • • Technology Transfer and Quality Certification, ZED Certification - The fee payable for obtaining BIS/ ISO/ FSSAI/ AGMARK/ HALLMARK/ SILK MARK/ ZED Certification, etc., and fee payable for getting Technical knowhow/ Technology transfer from any recognized national /international research laboratories/ Technical Institutes/ University, Institutions like CFTRI, CIPET, etc. by eligible unit, will be provided subsidy up to the extent of 75%, subject to a ceiling of Rs. 10.00 lakh.
  • • Quality Certification Subsidy -   The new and existing Micro, Small, and Medium category industries established by general category entrepreneurs in the State shall be reimbursed 50% of the amount spent, a maximum of Rs. 5 Lakh for obtaining ISO 9001, ISO14001, ISO 45001, ISO22000 category, IS certification, ZED certification, Bureau of Energy Efficiency (BEE) certification LEBP certification in the field of new and renewable energy, Euro Standard or other similar national/international certification.

Additionally, you can visit the below website for more details: https://zed.msme.gov.in/

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ISO 3834 certification is a globally recognized documented evidence of the manufacturer's ability to produce minimum specified quality products. It means that the most stringent welding management system requirements were adhered to while producing the products. This globally recognized standard (ISO 3834) specifies the quality requirements for fusion welding of steel materials in the welding workshop and on the fabrication site.

 

Who Should Apply for ISO 3834?

The ISO 3834 standard applies to anyone who fabricates structural metalwork or uses quality control of welding processes.

The Benefits of ISO ISO 3834

  • • Process and procedure enhancements
  • • Reduction in costs and overheads 
  • • Built-in weld quality assurance
  • • Minimization of risk
  • • Credibility and capability recognized on a global scale
  • • Demonstrate the high quality of your products
  • • Strengthening your competitive position

 

How Can QACA Help You?

A Quality Austria Central Asia certificate verifies that internal corporate processes have been checked and are in compliance with the relevant standard for ISO 3834. In addition, our certified certification body conducts audits that follow the ISO 3834.

You can request a certificate from us to evaluate your organization's performance based on ISO 3834. 

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The ISO 20000-1 standard establishes a set of requirements for organizations to establish, implement, maintain, and continuously improve a service management system (SMS).

Organizations can use the guidance in this standard as a framework for managing SMS effectively. ISO 20000-1 (Service Management System Requirements) and ISO 20000-10 (Concepts and Vocabulary) were updated in September 2018 to address evolving needs and challenges in IT service management delivery.

 

Who Should Apply for ISO/IEC 20000-1 (IT)? 

All service providers, large or small, in IT services, facilities management, and business services wanting to ensure their services' quality should get ISO/IEC 2000-1. The ISO 20000-1 helps ensure services that adapt to the changing service delivery system. 

 

The Benefits of ISO 20000-1

  • • Get Globally recognized Certification 
  • • Enhanced customer satisfaction
  • • Quality service delivery 
  • • Better Understanding of business responsibilities and goals
  • • Ability to manage and protect the organization, assets, stakeholders, and management 
  • • Reduced number of incidents
  • • Risk incident management 
  • • Improving organization reliability 
  • • Quick response times with minimal disruptions to IT service

 

How Can QACA Help You?

A Quality Austria Central Asia certificate verifies that internal corporate processes have been checked and are in compliance with the relevant standard for ISO 20000-1. In addition, our certified certification body conducts audits that follow the ISO 20000-1.

You can request a certificate from us to evaluate your organization's performance based on ISO 20000-1.

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Security sTar Agencies Rating Scheme is a voluntary Certification and Rating Scheme for Private Security Agencies. The private security industry (PSI) of India is comprised of over 22,000 Private Security Agencies regulated through the Private Security Agencies Regulation Act-2005 and the Rules as applicable in the jurisdiction. Quality Council of India (QCI), India’s apex quality facilitation and national accreditation body, and the Central Association of Private Security Industry (CAPSI), the prominent organization for security professionals jointly owns the scheme.

Quality Austria Central Asia (QACA) is the pioneer and leading Certification Body that has been approved by QCI to take this quality initiative ahead in the field of Security and certify various PSAs to different levels as per the scheme criteria. QACA is being at the forefront of this scheme and an important stakeholder of this entire value chain.

 As a Certification body, QACA will certify the PSAs and the certified PSAs will have all the necessary requirements that one looks for in terms of credibility while engaging them for security requirements. While certifying a PSA, QACA assesses it on the basis of global best practices, international standards and Private Security Agencies Regulation Act-2005 licensing requirements that are prescribed in sTar agency guidelines.

Certification Levels under the Security sTar Agencies Rating (STAR) Scheme are as follows:

  • Level 1 – One Star – Meeting Compliance Requirements
  • Level 2 – Two Star – Established Compliance Management
  • Level 3 – Three Star – Consistent Operations
  • Level 4 – Four Star – Sustained Performance
  • Level 5 – Five Star – Assured Quality
  • Level 6 – Six Star – Trusted Excellence
  • Level 7 – Seven Star – Professionally Managed Security Operations

The importance of this scheme can be understood by the fact that ‘Government e Market’ place under the ‘Security and Manpower Services’ has mentioned the sTar Security Scheme at the document submission stage recognizing the merits and acceptability of the Scheme. The Scheme has been aimed to enhance the credibility of the PSA. The fact that this certificate is recognised in the national and international market gives tremendous opportunities to the PSA to open up new vistas of business across the globe. Hence QACA strongly recommends PSAs to avail this opportunity and get themselves STAR RATED.

For any clarification, you can go through the Scheme document enclosures or may contact us directly at: marketing@qacamail.com or prateek.kishor@qacamail.com

Kindly, download the registration form and mail us the filled copy for getting a quotation.

For Scheme related documents please visit the following link:

https://qcin.org/security-star-agencies-rating-scheme