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ISO/IEC 20000-1 | Information Technology

The ISO 20000-1 standard establishes a set of requirements for organizations to establish, implement, maintain, and continuously improve a service management system (SMS).

Organizations can use the guidance in this standard as a framework for managing SMS effectively. ISO 20000-1 (Service Management System Requirements) and ISO 20000-10 (Concepts and Vocabulary) were updated in September 2018 to address evolving needs and challenges in IT service management delivery.

 

Who Should Apply for ISO/IEC 20000-1 (IT)? 

All service providers, large or small, in IT services, facilities management, and business services wanting to ensure their services' quality should get ISO/IEC 2000-1. The ISO 20000-1 helps ensure services that adapt to the changing service delivery system. 

 

The Benefits of ISO 20000-1

  • • Get Globally recognized Certification 
  • • Enhanced customer satisfaction
  • • Quality service delivery 
  • • Better Understanding of business responsibilities and goals
  • • Ability to manage and protect the organization, assets, stakeholders, and management 
  • • Reduced number of incidents
  • • Risk incident management 
  • • Improving organization reliability 
  • • Quick response times with minimal disruptions to IT service

 

How Can QACA Help You?

A Quality Austria Central Asia certificate verifies that internal corporate processes have been checked and are in compliance with the relevant standard for ISO 20000-1. In addition, our certified certification body conducts audits that follow the ISO 20000-1.

You can request a certificate from us to evaluate your organization's performance based on ISO 20000-1.

Related Certificates

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The International Railway Industry Standard (IRIS) is a globally recognized method for assessing business management systems throughout the railway supply chain. It is based on ISO 9001 and is customized to the specific needs of the global railway industry.

Who Should Apply for IRIS? 

IRIS is a certification programme for manufacturers of parts, components, and rail-mounted vehicles, as well as operators.

The Benefits of IRIS(Railways)

  • • Instil confidence in your products and services by demonstrating that they meet the rail industry's expectations and standards.
  • • In addition to increased efficiency and effectiveness, IRIS allows you to supply all significant rail manufacturers.
  • • IRIS shares elements with ISO 9001:2015, making it simple to integrate with the standards you already use.
  • • IRIS certification and ISO/TS 22163 are globally recognized and provide access to best practices from the rail industry.
     

How Can QACA Help You?

A Quality Austria Central Asia certificate verifies that internal corporate processes have been checked and are in compliance with the relevant standard for IRIS(Railways). In addition, our certified certification body conducts audits that follow the IRIS(Railways). 

You can request a certificate from us to evaluate your organization's performance based on IRIS(Railways).

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Security sTar Agencies Rating Scheme is a voluntary Certification and Rating Scheme for Private Security Agencies. The private security industry (PSI) of India is comprised of over 22,000 Private Security Agencies regulated through the Private Security Agencies Regulation Act-2005 and the Rules as applicable in the jurisdiction. Quality Council of India (QCI), India’s apex quality facilitation and national accreditation body, and the Central Association of Private Security Industry (CAPSI), the prominent organization for security professionals jointly owns the scheme.

Quality Austria Central Asia (QACA) is the pioneer and leading Certification Body that has been approved by QCI to take this quality initiative ahead in the field of Security and certify various PSAs to different levels as per the scheme criteria. QACA is being at the forefront of this scheme and an important stakeholder of this entire value chain.

 As a Certification body, QACA will certify the PSAs and the certified PSAs will have all the necessary requirements that one looks for in terms of credibility while engaging them for security requirements. While certifying a PSA, QACA assesses it on the basis of global best practices, international standards and Private Security Agencies Regulation Act-2005 licensing requirements that are prescribed in sTar agency guidelines.

Certification Levels under the Security sTar Agencies Rating (STAR) Scheme are as follows:

  • Level 1 – One Star – Meeting Compliance Requirements
  • Level 2 – Two Star – Established Compliance Management
  • Level 3 – Three Star – Consistent Operations
  • Level 4 – Four Star – Sustained Performance
  • Level 5 – Five Star – Assured Quality
  • Level 6 – Six Star – Trusted Excellence
  • Level 7 – Seven Star – Professionally Managed Security Operations

The importance of this scheme can be understood by the fact that ‘Government e Market’ place under the ‘Security and Manpower Services’ has mentioned the sTar Security Scheme at the document submission stage recognizing the merits and acceptability of the Scheme. The Scheme has been aimed to enhance the credibility of the PSA. The fact that this certificate is recognised in the national and international market gives tremendous opportunities to the PSA to open up new vistas of business across the globe. Hence QACA strongly recommends PSAs to avail this opportunity and get themselves STAR RATED.

For any clarification, you can go through the Scheme document enclosures or may contact us directly at: marketing@qacamail.com or prateek.kishor@qacamail.com

Kindly, download the registration form and mail us the filled copy for getting a quotation.

For Scheme related documents please visit the following link:

https://qcin.org/security-star-agencies-rating-scheme

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A Business Continuity Management System (BCMS) is a comprehensive approach to organizational resilience that assists organizations in dealing with incidents that affect their business-critical processes and activities.

The best-practice business continuity management system requirements are outlined in ISO 22301. BCMS Certification to the Standard confers a slew of advantages.

It provides a framework for organizations to update, control, and deploy effective plans while accounting for organizational contingencies and capabilities, and business needs.

 

Who Should Apply for ISO 22301?

This document applies to all types and sizes of organizations-regardless of any geographic location. 

 

The Benefits of ISO 22301

  • • Safeguarding organization assets, turnover, and profits.
  • • Creating a strong response and recovery system.
  • • Helping in complying with all legal and regulatory requirements
  • • Monitoring and testing the company’s BCP to ensure its effectiveness.
  • • Improving the organization's competitive advantage
  • • Enhancing processes and organizational structures
  • • Reducing the cost of downtime in your business.
  • • Implementing comprehensive and customized standards

 

How Can QACA Help You?

A Quality Austria Central Asia certificate verifies that internal corporate processes have been checked and are in compliance with the relevant standard for ISO 22301. In addition, our certified certification body conducts audits that follow the ISO 22301. 

Other advantages include of QACA include helping organizations in: 

  • • Operational resilience
  • • Emergency preparedness
  • • Corporate governance
  • • Crisis management
  • • Disaster recovery
  • • Supply chain security
  • • Protection of reputation in a crisis
  • • Preparation for technology failures
  • • Plan for a sudden loss of critical resources
  • • Preparation for other emergencies

You can request a certificate from us to evaluate your organization's performance based on ISO 22301.

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ISO 13485 is a global standard certificate that specifies requirements for a quality management system. Using the certificate, the organization must demonstrate its ability to consistently provide medical devices and related services that meet customer and applicable regulatory requirements.

The ISO 13485 standard is an efficient way to meet all of the requirements for a QMS. Adopting ISO 13485 provides a practical foundation for manufacturers to address regulations and responsibilities while also demonstrating a commitment to medical device safety and quality.


Who Should Apply for ISO 13485?

Organizations involved in one or more stages of the life-cycle of a medical device, such as design and development, production, storage and distribution, installation, or servicing, as well as design and development or provision of associated activities (e.g., technical support) can apply for the certificate.

ISO 13485 can also be used by suppliers or external parties who provide products to such organizations, including quality management system-related services.


The Benefits of ISO 13485

  • • Rapid and consistent cycle
  • • Reduced waste
  • • Process improvement as a system
  • • Increased customer satisfaction
  • • Greater credibility and prestige
  • • Increase the reliability and image of your company

 

How Can QACA Help You?

A Quality Austria Central Asia certificate verifies that internal corporate processes have been checked and are in compliance with the relevant standard for ISO 13485. In addition, our certified certification body conducts audits that follow the ISO 13485. 

QACA helps achieve certification that can demonstrate to potential clients that they adhere to best practices and regulatory requirements. We help the company benefit from improved process control and continuous improvement, resulting in continuous ROI.

You can request a certificate from us to evaluate your organization's performance based on ISO 13485.