ISO/IEC 20000-1 | Information Technology

The ISO 20000-1 standard establishes a set of requirements for organizations to establish, implement, maintain, and continuously improve a service management system (SMS).

Organizations can use the guidance in this standard as a framework for managing SMS effectively. ISO 20000-1 (Service Management System Requirements) and ISO 20000-10 (Concepts and Vocabulary) were updated in September 2018 to address evolving needs and challenges in IT service management delivery.

 

Who Should Apply for ISO/IEC 20000-1 (IT)? 

All service providers, large or small, in IT services, facilities management, and business services wanting to ensure their services' quality should get ISO/IEC 2000-1. The ISO 20000-1 helps ensure services that adapt to the changing service delivery system. 

 

The Benefits of ISO 20000-1

  • • Get Globally recognized Certification 
  • • Enhanced customer satisfaction
  • • Quality service delivery 
  • • Better Understanding of business responsibilities and goals
  • • Ability to manage and protect the organization, assets, stakeholders, and management 
  • • Reduced number of incidents
  • • Risk incident management 
  • • Improving organization reliability 
  • • Quick response times with minimal disruptions to IT service

 

How Can QACA Help You?

A Quality Austria Central Asia certificate verifies that internal corporate processes have been checked and are in compliance with the relevant standard for ISO 20000-1. In addition, our certified certification body conducts audits that follow the ISO 20000-1.

You can request a certificate from us to evaluate your organization's performance based on ISO 20000-1.

Related Certificates

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ISO/IEC 27001 is the global standard certificate for information security. It lays out the requirements for a data information security management system (ISMS). The best-practice approach outlined in ISO 27001 assists organizations in managing information security by addressing people, processes, and technology. The ISO 27001 standard is a globally recognized indicator that your ISMS is compliant with information security best practices.

Who Should Apply For ISO/IEC 27001 (Information Security Management) Certification?

The ISO framework is a set of policies and procedures that businesses can use to gain the trust of their clients and raise company productivity. ISO 27001 provides a framework for enterprises of any size or industry to use an Information Security Management System to protect their information methodically and cost-effectively (ISMS).


Benefits of ISO/IEC 27001 (Information Security Management)

  • • Safeguard all types of data, whether digital, hard copy or in the cloud.
  • • Incorporates people, procedures, and technology, ensuring that employees are aware of risks and embrace security as a way of life.
  • • Certification portrays your company's dedication to data security and is a significant credential when bidding on new contracts.
  • • Make your company more resistant to cyber-attacks.
  • • Helping you manage your budgets by letting you use only the security controls you require
  • • Adapt to changes in the environment and inside the organization regularly.
  • • Avoid the financial penalties and losses associated with data breaches
  • • Comply with business, legal, contractual and regulatory requirements
  • • Aligns with current management systems

 

How Can QACA Help You?

A Quality Austria Central Asia certificate verifies that internal corporate processes have been checked and are in compliance with the relevant standard for ISO/IEC 27001 (Information Security Management). Audits are conducted by our certified certification bodies that follow the ISO/IEC 27001 (Information Security Management).

You can request a certificate from us to evaluate your organization's performance based on ISO/IEC 27001 (Information Security Management) Certification.

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IATF 16949 is a global standard certification for Automotive Quality Management Systems. The International Automotive Task Force (IATF) members collaborated to develop IATF 16949, then submitted to the International Organization for Standardization (ISO) for approval and publication. The document is a common automotive quality system requirement based on ISO 9001 and customer-specific automotive sector requirements.

The IATF 16949 standard emphasizes the creation of a process-oriented quality management system that allows for continuous improvement, preventing defects, and reducing variation and waste in the supply chain. The goal is to efficiently and effectively meet the needs of the customers.

 

Who Should Apply for IATF 16949 (Automotive)?

The IATF 16949 applies to any organization that produces components, assemblies, or parts for the automotive industry. Anyone involved in the production of materials, assemblies or heat treatment, production or service parts, welding, painting, plating, or other finishing services.

 

The Benefits of IATF 16949 certification

  • • An organization can demonstrate its ability to consistently provide products that meet the customer's needs and applicable statutory, regulatory, and product safety requirements.
  • • Putting the customer first, ensuring that their needs are met consistently, and increasing their satisfaction.
  • • Increase customer loyalty, add new clients, and expand your business by retaining customers.
  • • Improve customer satisfaction by using the system effectively.
  • • Implement systems-improvement processes.
  • • Helps in declaring your goals clearly and looking for new business opportunities.
  • • Expand into new markets, as some industries and clients require IATF 16949 certification before doing business.
  • • Identify and address the risks that your organization constantly faces.
  • • Work more efficiently to increase productivity and efficiency while lowering internal costs.

 

How Can QACA Help You?

A Quality Austria Central Asia certificate verifies that internal corporate processes have been checked and are in compliance with the relevant standard for IATF 16949. Audits are conducted by our certified certification bodies that follow the IATF 16949.

 

We also help you with: 

  • • Recognize your customers' current and future needs and expectations.
  • • Connect the organization's goals to the needs and expectations of its customers.
  • • Ensure that customer needs and expectations are communicated throughout the organization.
  • • Plan, design, develop, manufacture, deliver, and support products to meet the needs and expectations of customers.
  • • Process effectiveness and efficiency

You can request an audit from us to evaluate your organization's performance based on IATF 16949. 

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We’re in a digital economy where data is more valuable than ever. It’s the key to the smooth functioning of everything from effective administration to businesses. Without it, progress would halt. You probably have heard the expression "data is the new oil." In fact, data today is fuelling an increasing number of businesses. Personalized customer experiences, automated marketing messages, and science-driven insights all depend on the quality and volume of the information. Firms are eager to collect data. Regulators, on the other hand, are working hard to protect the privacy and safety of individual and organizational data.
Businesses often face challenges globally as they aim to comply with data privacy regulations like Europe's General Data Protection Regulation (GDPR) & other local regulations. In India currently, data privacy is in an amorphous state and soon with the adoption of the Digital Personal Data Protection Act, 2022 stringent rules and regulations will be in place to manage information privacy. The French data protection authority, the CNIL, has recently recognized the interest of the ISO/IEC 27701:2019 standard for data protection. To demonstrate organizational compliance with data privacy and security there are various management systems that can be adopted and one of them is ISO 27701.

ISO 27701:2019 is the first global privacy management standard. It sets out requirements relating to the implementation of a Privacy Information Management System (PIMS). The ISO 27701 standard serves to demonstrate compliance with data protection regulations and represents an extension of the well-known ISO 27001. Both standards and the combined management system are based on the principles of confidentiality, integrity, and availability of data and information. The conformity with the standard’s requirements is certifiable & businesses can get certified by adoption and implementation of the requirements of the standard.  The ISO/IEC 27701:2019 proposes a set of additional requirements and guides dedicated to the protection of personal data in extension to ISO 27001.

Risk-based Approach

The ISO/IEC 27701 encapsulates a risk management process defined by ISO as the “organized application of management policies, procedures, and practices to the activities of communicating, consulting, establishing the context, identifying, analyzing, evaluating, treating, monitoring and reviewing risk.’ In the ISO/IEC 27701:2019, the risk management process aims to assess and address the data security risks associated to the loss of confidentiality, integrity, and availability of personal data.

Certification Process

This is typically a two-stage process consisting of a system appraisal and an initial assessment, the duration of which is dependent on the size and nature of your organization.
The successful demonstration by an organization against the requirement of the ISO 27701 standard during the third-party assessment by the Conformity body will result in certification. The certification cycle is of 3 years with which the first year being for Readiness and Certification Audit. In the following 2 years, annual Surveillance audits are conducted to assess compliance with the existing system requirements and to capture the changes, if any.

Need and Benefits of adopting ISO 27701

• Ensures legal and regulatory compliance.  
• Minimizes the risk of data privacy breaches and hence the potential consequences.  
• Building trust with existing stakeholders and potential customers. 
• Defines roles and responsibilities clearly 
• Offers a structured framework that could be used by businesses to streamline their internal personal data processing activities.
• ISO 27701 satisfies the demand from your customers and suppliers for managing the data privacy requirements. 


How can we help?

Quality Austria offers the Certificate for Privacy Information Management Systems as per ISO 27701 standard – in the form of an extension to ISO 27001. Our assessors are qualified professionals with sector-specific information security and IT experience that matches your business needs, ensuring an effective audit of your system. Our certification mark is accepted worldwide, making it a demonstration tool for your system to showcase compliance with data privacy practices.
For any query or support, write to us at: marketing@qacamail.com

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Implementing and applying an occupational health and safety management system is a significant help in controlling and steering work protection, health, and safety risks. For example, using an occupational health and safety management system makes it possible to reduce absences resulting from sickness and accidents at work. Moreover, the management system is linked to a considerable improvement in legal certainty.

ISO 45001 is an international occupational health and safety standard that was developed to safeguard employees and visitors from work-related injuries and diseases. In addition, ISO 45001 certification was created to mitigate any circumstances that could cause irreparable harm to employees and enterprises.

 

Who Should Apply for ISO 45001 (OHS) Certification?

ISO 45001 is a global standard for occupational health and safety management systems that checks for procedures, guidelines and SOPs, to enhance employee and other personnel safety and health. This ISO 45001 standard is intended to apply to any business or industry-no, matter what the size.

 

The Benefits of ISO 45001 (OHS)

  • • Improving the accuracy of identifying danger and risk assessment
  • • Reduces downtime
  • • Reduce overall expenses of workplace events, and the number of claims for insurance premiums
  • • Obtain the internationally recognized QACA certificate.
  • • Enhances organization productivity through leadership involvement as well as worker participation.

 

How Can QACA Help You?

A Quality Austria Central Asia certificate verifies that internal corporate processes have been checked and are in compliance with the relevant standard for ISO 45001 (OHS). In addition, our certified certification body conducts audits that follow the ISO 45001 (OHS).

Other advantages include helping you with: 

  • • Worker Safety
  • • Risk Management
  • • Risk Reduction
  • • Injury Prevention
  • • Enhanced Occupational Health Measures
  • • Statutory Identification and Compliance Evaluation
  • • Improve Productivity
  • • Enhance Organizational Safety Culture

You can request a certificate from us to evaluate your organization's performance based on ISO 45001.