The ISO 20000-1 standard establishes a set of requirements for organizations to establish, implement, maintain, and continuously improve a service management system (SMS).

Organizations can use the guidance in this standard as a framework for managing SMS effectively. ISO 20000-1 (Service Management System Requirements) and ISO 20000-10 (Concepts and Vocabulary) were updated in September 2018 to address evolving needs and challenges in IT service management delivery.

Who Should Apply for ISO/IEC 20000-1 (IT)? 

All service providers, large or small, in IT services, facilities management, and business services wanting to ensure their services' quality should get ISO/IEC 2000-1. The ISO 20000-1 helps ensure services that adapt to the changing service delivery system. 

The Benefits of ISO 20000-1

• • Get Globally recognized Certification 
• • Enhanced customer satisfaction
• • Quality service delivery 
• • Better Understanding of business responsibilities and goals
• • Ability to manage and protect the organization, assets, stakeholders, and management 
• • Reduced number of incidents
• • Risk incident management 
• • Improving organization reliability 
• • Quick response times with minimal disruptions to IT service

How Can QACA Help You?

A Quality Austria Central Asia certificate verifies that internal corporate processes have been checked and are in compliance with the relevant standard for ISO 20000-1. In addition, our certified certification body conducts audits that follow the ISO 20000-1.

You can request a certificate from us to evaluate your organization's performance based on ISO 20000-1.

MSME Sustainable (ZED) Certification is an extensive drive to create awareness amongst MSMEs about Zero Defect Zero Effect (ZED) practices and motivate and incentivize them for ZED Certification while also encouraging them to become MSME Champions.

Objective:

The ZED Certification envisages the promotion of Zero Defect Zero Effect (ZED) practices amongst MSMEs so as to:

• • Encourage and enable MSMEs for manufacturing quality products using the latest technology, and tools & to constantly upgrade their processes for the achievement of high quality and high productivity with the least effect on the environment
• • Develop an Ecosystem for ZED Manufacturing in MSMEs, for enhancing competitiveness and enabling exports
• • Promote the adoption of ZED practices and recognize the efforts of successful MSMEs
• • Encourage MSMEs to achieve higher ZED Certification levels through graded incentives
• • Increase public awareness on demanding Zero Defect and Zero Effect products through the MSME Sustainable (ZED) Certification
• • Identify areas to improve upon, thereby assisting the Government in policy decisions and investment prioritization
• • Quality Austria Central Asia is an approved Assessment agency for ZED Certification authorized by the ZED Division of Quality Council of India (QCI). Quality Austria Central Asia has been carrying out ZED certification audits since the inception of the scheme.

MSMEs can apply for certification at any of the following three levels:

• • Certification Level 1: BRONZE (5 Parameters)
• • Certification Level 2: SILVER (14 Parameters)
• • Certification Level 3: GOLD (20 Parameters)

Eligibility:

All MSMEs registered with the UDYAM registration portal (of the MoMSME) will be eligible to participate in MSME Sustainable (ZED) Certification and avail of related benefits/incentives.

Process:

Registration > ZED Pledge > Zed Certification Level selection > Document Upload & Verification > Closures of Gaps > Issuance of Certificate.

To Register: Complete the registration form: https://forms.gle/2WTzPntRHSGPhb4c9

Certification Fees:

Refer discount on certification fees up to 100%

• • Certification Level 1: BRONZE (5 Parameters) – INR 10,000
• • Certification Level 2: SILVER (14 Parameters) – INR 40,000
• • Certification Level 3: GOLD (20 Parameters) – INR 90,000

Incentives:

• • MSMEs will be given financial assistance/ subsidy for obtaining a ZED Certification Level.
• • An MSME unit will get a subsidy as per the following structure, on the cost of certification:

1. Micro Enterprises: 80%
2. Small Enterprises: 60%
3. Medium Enterprises: 50%

• • There will be an additional subsidy of 10% for the MSMEs owned by Women/SC/ST Entrepreneurs OR MSMEs in NER/ Himalayan/LWE / Island territories / aspirational districts.
• • In addition to the above, there will be an additional subsidy of 5% for MSMEs which are also a part of the SFURTI OR Micro & Small Enterprises - Cluster Development Programme (MSE-CDP) of the Ministry.

A limited-purpose joining reward of Rs.10,000/- will be offered to each MSME once they take the ZED Pledge which needs to be utilized within a defined time period for the purpose defined as per the following modalities:

1. This joining reward may be used by an applicant MSME only once while applying for a ZED Certification (Bronze, Silver, and Gold).
2. If the joining reward is used for any Certification, then the cost of the reward will be first deducted from the cost of Certification and then the Subsidy may apply if applicable. For example, if an MSME uses the reward for applying for Bronze Certification, the effective cost to MSME becomes zero, while in case an MSME applies for the Silver or Gold Certification, the reward amount will be adjusted in the Certification Cost and the subsidy will apply on the balance amount as per the type of the MSME (Micro, Small or Medium).
3. This joining reward will be valid only for 1 year after taking the ZED Pledge.

Some of the Benefits of ZED Certification:

• • Access to Digital MSME Subscription
• • International Cooperation (IC) Scheme
• • Stall Charges are subject to a maximum of Rs.3.50 lakh or actual rent paid, whichever is lower
• • Economy class airfare is subject to a maximum of Rs. 1.75 lakh or actual fare paid, whichever is lower
• • Financial Institution Incentives (Processing Fees Waiver – up to 0.5%, Interest Rate Waiver – up to 1%)
• • Technology Transfer and Quality Certification, ZED Certification - The fee payable for obtaining BIS/ ISO/ FSSAI/ AGMARK/ HALLMARK/ SILK MARK/ ZED Certification, etc., and fee payable for getting Technical knowhow/ Technology transfer from any recognized national /international research laboratories/ Technical Institutes/ University, Institutions like CFTRI, CIPET, etc. by eligible unit, will be provided subsidy up to the extent of 75%, subject to a ceiling of Rs. 10.00 lakh.
• • Quality Certification Subsidy -   The new and existing Micro, Small, and Medium category industries established by general category entrepreneurs in the State shall be reimbursed 50% of the amount spent, a maximum of Rs. 5 Lakh for obtaining ISO 9001, ISO14001, ISO 45001, ISO22000 category, IS certification, ZED certification, Bureau of Energy Efficiency (BEE) certification LEBP certification in the field of new and renewable energy, Euro Standard or other similar national/international certification.

Additionally, you can visit the below website for more details: https://zed.msme.gov.in/

ISO 13485 is a global standard certificate that specifies requirements for a quality management system. Using the certificate, the organization must demonstrate its ability to consistently provide medical devices and related services that meet customer and applicable regulatory requirements.

The ISO 13485 standard is an efficient way to meet all of the requirements for a QMS. Adopting ISO 13485 provides a practical foundation for manufacturers to address regulations and responsibilities while also demonstrating a commitment to medical device safety and quality.

Who Should Apply for ISO 13485?

Organizations involved in one or more stages of the life-cycle of a medical device, such as design and development, production, storage and distribution, installation, or servicing, as well as design and development or provision of associated activities (e.g., technical support) can apply for the certificate.

ISO 13485 can also be used by suppliers or external parties who provide products to such organizations, including quality management system-related services.

The Benefits of ISO 13485

• • Rapid and consistent cycle
• • Reduced waste
• • Process improvement as a system
• • Increased customer satisfaction
• • Greater credibility and prestige
• • Increase the reliability and image of your company

How Can QACA Help You?

A Quality Austria Central Asia certificate verifies that internal corporate processes have been checked and are in compliance with the relevant standard for ISO 13485. In addition, our certified certification body conducts audits that follow the ISO 13485. 

QACA helps achieve certification that can demonstrate to potential clients that they adhere to best practices and regulatory requirements. We help the company benefit from improved process control and continuous improvement, resulting in continuous ROI.

You can request a certificate from us to evaluate your organization's performance based on ISO 13485.

ISO/IEC 27001 is the global standard certificate for information security. It lays out the requirements for a data information security management system (ISMS). The best-practice approach outlined in ISO 27001 assists organizations in managing information security by addressing people, processes, and technology. The ISO 27001 standard is a globally recognized indicator that your ISMS is compliant with information security best practices.

Who Should Apply For ISO/IEC 27001 (Information Security Management) Certification?

The ISO framework is a set of policies and procedures that businesses can use to gain the trust of their clients and raise company productivity. ISO 27001 provides a framework for enterprises of any size or industry to use an Information Security Management System to protect their information methodically and cost-effectively (ISMS).

Benefits of ISO/IEC 27001 (Information Security Management)

• • Safeguard all types of data, whether digital, hard copy or in the cloud.
• • Incorporates people, procedures, and technology, ensuring that employees are aware of risks and embrace security as a way of life.
• • Certification portrays your company's dedication to data security and is a significant credential when bidding on new contracts.
• • Make your company more resistant to cyber-attacks.
• • Helping you manage your budgets by letting you use only the security controls you require
• • Adapt to changes in the environment and inside the organization regularly.
• • Avoid the financial penalties and losses associated with data breaches
• • Comply with business, legal, contractual and regulatory requirements
• • Aligns with current management systems

How Can QACA Help You?

A Quality Austria Central Asia certificate verifies that internal corporate processes have been checked and are in compliance with the relevant standard for ISO/IEC 27001 (Information Security Management). Audits are conducted by our certified certification bodies that follow the ISO/IEC 27001 (Information Security Management).

You can request a certificate from us to evaluate your organization's performance based on ISO/IEC 27001 (Information Security Management) Certification.